Customer management System is a fully web-based eCRM Support Solution. Customer management System allows management to track service staff performance and workload. This gives management information and statistics to make key business decisions. The built in real-time knowlegebase functionality keeps service staff up to date. Whether you are managing two service requests per week or hundreds per day, Customer management System is the proven solution for managing your helpdesk. Our System is not subject to legacy client/server code nor does it require any software (other than a standard web browser) to be installed on the client system.

Customer management System is a complete Web Service solution that enables web users receive Customer Service over the Internet quickly and easily. Customers have a secure, personalized way to review service issues, check request status, and find answers to their questions, using a full suite of problem resolution tools, such as frequently asked questions, full text search and online instructions.

Customer management System supports file attachments to accurately describe problems and enhancement of requests; while summary and statistical reports may be produced in html or Microsoft Excel formats. Complete control over user access and views extends the use of Customer management System to the Internet as well as the local intranet. SupportTriumph is also available through an ASP service to eliminate hardware and maintenance costs.

Being a complete web-solution Customer management System eliminates geographic diversity between engineering teams. Your support staff can answer customer requests from any part of the world using a standard web browser. Managers may access summaries and detailed reports online which can help them keep a continuous check on the support staff performance.

It is in the testing phase. We will launch it soon.